About Us

Company Profile: POS Canada (POS) is a private Canadian based company, and has traditionally supplied the high-end Corporate Hospitality and Retail industry with leading edge Point-of-Sale (POS) hardware and software. POS Canada is a full service provider of advanced technology support services, system customization, installations, and ongoing systems support and customer education. Over the years, the company has grown from a small firm of three people to a full service value added re-seller of point-of-sale hardware and software employing more than 95 people with offices in Fredericton NB, Mississauga ON, Winnipeg MB, Calgary AB and Victoria BC. POS also maintains satellite offices in Thunder Bay, ON and Regina, SK. POS is one of the leading distributors in Canada of Hospitality and Retail point-of sale systems supporting clients across Canada.

Products:

POS offers a range of products specifically suited to target the Hospitality and Retail Industry. The products POS represent are Maitre’D, Squirrel, Panasonic & TEC. POS is also the distributor in Eastern Canada for Liquor Control Products such as Auper, Wonder-Bar and Perlick as well as being an IBM and Dell Business Partner. POS is a full service value added re-seller of point of sale systems. 60% of the company’s revenue comes from the sale of POS systems; including installation, customization, customer education and training. 32% - from the sale of service contracts / T&M service and the rest from support services, such as rentals and “consumables” such as ribbons, paper rolls, labels, laser printers and accessories.

As a rule, POS spends considerable amount of time on research and testing of new products. A research and development position was introduced recently to conduct in-house technical review and product usability tests. The company also conducts due-diligence on potential suppliers to ensure they have sufficient resources to provide installer training and continuous product support. Over the years, the company has developed close relationships with the software and hardware suppliers. Agreements with some of them (including Squirrel, Maitre’D, Auper, Perlick

Call Centre:

As 30% of our business is national corporate accounts POS’s management decided in 1997 to implement a toll-free 24-hour computerized call centre. The system allows our call-centre to track all service-related issues for our customers. This allows us to provide cost analysis on a customer-by-customer basis. We can provide a service status report for major accounts and track any on-going problems. This program has allowed us to accurately organize the delivery of technical support and on-site service to our customers.

Leasing:

To complete are commitment to a total solution for our clients POS Canada maintains a leasing division which is a significant service provided to our customers.

Customers:

The company’s customer base across Canada and Upper State New York has grown to more then 10,000 in 2006. Some of the customers have been with POS since inception. The range of products represented by the company allows penetration of a number of different market segments within Hospitality and Retail including Fine Dining, Golf Clubs, Hospitals, Nightclubs, Family Dining, Fast Food, general retail, C-stores, grocery and specialty retail. Many of these accounts represent “national” sales whereby POS provides on-going service and training across the country.

General:

POS Canada’s mission is to provide unsurpassed, top quality, products, services and support to address the full-service, Point-of-Sale, processing, management and data transfer requirements challenging the hospitality industry. POS targets “Total Excellence” in each and every aspect of our business for all the markets we serve. POS accomplishes this by acquiring, designing, distributing and installing high quality software and hardware, customized by POS, to assure each customer receives an innovative, technologically advanced, cost effective solution addressing their specific spectrum of requirements

Product Related:

POS assumes product excellence through restricting their distribution activities to only those manufacturers which hold first place in the introduction of leading technology and top quality products, components and consumables, targeted at the hospitality industry. POS’s criteria for approval of their suppliers include the essential requirements of recognition as innovative leaders and unmatched recognition for the unique combination of aesthetics, user-friendliness, reliability and durability. These include:
• IBM & Dell
• POSiflex Epson
• Panasonic
• TEC
• POSERA (Maitre’D software)
• Squirrel Systems of Canada
• Microsoft

Customer Driven:

POS completes its customer driven mandate by the provision of total excellence in customer service. POS accomplishes this total service excellence by establishing each customer as a client of POS’s proprietary technical knowledge and technical service capabilities targeted at complete, time and cost effective, ongoing system support and customer education/training. POS accomplishes leading quality service provision through implementation of a Computerized Call Centre, which tracks all service related issues for our customers. POS’s Computerized Call Centre has been researched, developed and implemented by POS and has completely fulfilled the initial objective of accurate, timely, organization of leading technical support and on-site service to our customers. POS is one of only a few POS VARS to implement such technology.