POS Canada

Services

POS Canada’s success is the ongoing result of a sincere belief that growth is the result of relentless commitment to product and service excellence as well as total customer satisfaction.

We complete our customer-driven mandate with a goal of "Total Excellence" in customer service, accomplished by providing each of our customers with proprietary technical knowledge and technical service capabilities targeted at complete, time-effective, cost-effective ongoing system support and customer education/training through the 4 pillars of our services infrastructure:

 

Support Centre

At the core of our services infrastructure is a state-of-the-art, 24 x 7 Live Agent Support Centre staffed by a dedicated, knowledgeable and skilled team of customer support specialists with a combined 50 years plus of Point of Sale Software and Hospitality Industry experience allowing us to boast a 95% First Call Resolution rate for software support.  More…

 

Professional Services

Highly trained and experienced product specialists enable us to under-pin our services by adding an extra element of expert services to the full spectrum of products we support, such as inventory management, labor, EFT, Gift Card, Interface options, Custom Reports, etc.  This combined with extensive Technology Experience in related areas such as Internetwork Connectivity, Remote Access, Wireless Connectivity, PCI Compliance, Security, etc. on Industry leading platforms such as Cisco Systems, Microsoft, Motorola, Juniper Networks, etc. allows us to provide turn-key solutions for the most complex of requirements.  More…

 

Training

What good is a point-of-sale system if you don’t know how to use it?  We believe that in-depth training is one of the key components of a successfully point-of-sale system deployment.  Our product certified training specialists have the knowledge and insight it takes to ensure that your investment in the point-of-sale system is backed by superior product and usability training allowing you to harness the full power of the point-of-sale system. More…

 

Field Service

Statistics show that 80% of all technical support calls are resolved over the telephone; however the other 20% will likely require a physical presence to resolve the issue.  Our commitment is to only use rugged hardware components that meet our stringent quality requirements, but even the best equipment will require repairs at some point; especially equipment that is subject to harsh environments like hot kitchens, etc.  We back the products we sell with a fully equipped field service team that is committed to responding quickly to any on-site service requirements.  More…

RSPA Member RSPA Certified 2011 CRFA Member 2013 MS SMB PA-DSS EMV